Objectives of CDONA™ Certification and Webinar Titles

Leadership and Management

• Differentiate between leadership and management skills
• Delegate, using language designed to empower staff
• Discuss time and stress management skills, and how they may improve performance
• List five stages of team development, and how they affect the team’s progress
• Articulate how varied personality traits impact a person’s focus

Human Resources

• Discuss how job descriptions and performance appraisals are meaningful tools in the effort to improve resident outcomes
• List 3 questions that should not be asked during an employment interview
• Explain the difference between staffing by hours-per-patient-day and acuity-based staffing
• Identify 3 employment laws that are important in the nursing home setting

Risk Management

• Describe a process for identifying and ranking risk in order to prioritize prevention and reduction responses
• Explain the HHS Active Shooter Run, Hide, Fight Model
• List three duties of a Compliance Officer
• Discuss two government sites for use in screening employees, contractors, and vendors
• State the primary difference between an OIG audit and an OIG investigation

QAA and QAPI

• Examine the enhancements to QAA regulations as published in the CMS July 16, 2015, Proposed Rule
• Discuss the CMS expectations for QAPI as published in the July 16, 2015, Proposed Rule
• Explain how to use the Fishbone Cause and Effect Diagram and the Five Whys Tool
• Describe the PDSA Cycle and key information for each component

Strategic Planning

• Discuss the steps to follow in creating a strategic plan
• Define 3 key budgeting terms
• Explain 6 cost categories used when developing a budget
• Differentiate between traditional and zero-based budgeting practices

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